Refund and Return Policy
Effective Date: March 25, 2025
At Datasora, we are committed to providing our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your satisfaction. Please carefully read our Refund and Return Policy to understand your rights and options.
1. Eligibility for Returns and Refunds
You are eligible for a return or refund if your purchase meets the following conditions:
The product must be unused, in its original condition, and in the original packaging.
The return request must be made within 30 days from the date of delivery.
For defective or damaged items, we will offer a return or refund within 30 days of receiving the item.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
Gift cards and other non-physical products.
Open software or any items that have been used and cannot be resold.
Custom-built gaming rigs or personalized products unless they are defective or damaged.
3. How to Return an Item
To initiate a return, follow these steps:
Step 1: Contact our customer service team at info@datasora.xyz or call 203-304-0568 within 30 days of receiving your item.
Step 2: Provide your order number, a description of the issue, and a photo of the product (if applicable).
Step 3: Once approved, we will provide you with a return shipping label and instructions.
Step 4: Pack the item securely in its original packaging and return it to us.
Please note that return shipping costs may apply unless the return is due to a defect or error on our part.
4. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
If you paid via credit card, the refund will be credited to your card.
If you paid through PayPal, the refund will be issued to your PayPal account.
5. Exchanges
If you would like to exchange an item for a different size or color, please return the original product and place a new order through our website. Unfortunately, we are unable to directly exchange products; a return and new purchase must be processed separately.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@datasora.xyz or 203-304-0568. We will assist you in arranging a return, refund, or exchange at no additional cost to you. We may require photos of the damaged or defective product to process your request.
7. Late Returns
We strive to process returns quickly. However, if your return is received outside of the 30-day window, it may not be eligible for a refund or exchange. We encourage customers to contact us promptly if they wish to return an item.
8. Return Shipping Costs
For returns due to a defect or error on our part, we will cover the return shipping costs.
For non-defective returns, customers are responsible for return shipping fees.
9. Changes to the Refund and Return Policy
We may update this Refund and Return Policy from time to time. If any changes are made, we will post the updated policy on our website and indicate the effective date. We encourage you to review this policy periodically to stay informed about your rights.
10. Your Consent
By making a purchase on our website, you consent to the terms of this Refund and Return Policy.
Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us:
Email: info@datasora.xyz
Phone: 203-304-0568
Address: 3315 Colony Street, Hartford, Connecticut
Thank you for choosing Datasora. We are dedicated to providing you with the best gaming experience and ensuring that you are completely satisfied with your purchase.